FREQUENT ASKED QUESTIONS

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We currently cover the following areas: STYLE LA AREAS: Bel Air, Beverly Hills, Brentwood, Culver City, Hollywood, Hollywood Hills, Los Feliz, Studio City, West Hollywood, Westwood and all adjacent areas. STYLE COAST AREAS: Hermosa Beach, Manhattan Beach, Marina del Rey, Mar Vista, Playa del Rey, Redondo Beach, Santa Monica, Torrance, Venice, Westchester and all adjacent areas. STYLE MIAMI AREAS: Coming soon STYLE NEW YORK AREAS: Coming soon

If you are not satisfied with your cleaning, please contact us within 24 hours and our team will fix anything missed and send the Stylist free of charge.

Yes! The Stylists are fully equipped with all the necessary products. However, if you would like the Stylists to use your preferred cleaning products instead, just inform our office at the time of booking or in the "SPECIAL REQUESTS" box if you are booking online.

The Stylists can use only eco-friendly/green products. Just select MAKE A GREEN CHOICE on our booking form under "EXTRAS".

Yes! Our business hours are Monday through Saturday from 9:00 AM to 5:00 PM PST.

Not necessarily. Some of our customers prefer to leave their keys somewhere out of sight. You can leave a key under the mat, in the mailbox, with the concierge - whatever is most convenient for you. Just remember to tell us or fill out the field "HOW CAN WE ENTER YOUR HOME" when you book online.

We make every effort to assure you have the same Stylist each visit; just let us know in the "Special Requests" when you book online. This is not a guarantee since it depends on the Stylist's availability. However, all of the Stylists are fully equipped and ready to make your home a beautiful clean space.

Yes! We are insured and we also run background checks for every Stylist.

We love pets! However, if your pet gets a little bit anxious during the cleaning or gets a little aggressive at times, it is your responsibility to put your pet in a place that is secure for the duration of the cleaning.

Our Move In/Move Out cleaning is designed to prepare the home for a new tenant; it is usually a deeper cleaning that includes extra attention to all areas. You can select this service on our booking form under "EXTRAS". If you are selecting this service, your home must be unfurnished.

Style House Cleaning flat rates are based on the number of bedrooms, bathrooms and the size of your property. Typically for one Stylist, the average time to clean a customer's home is defined as follows: Studio: 2 Hours. One Bedroom: 2.5 Hours. Two Bedrooms: 3 Hours. Three Bedrooms: 3.5 Hours. Four Bedrooms: 4.5 Hours. Five Bedrooms: 5.5 Hours.

We recommend to leave the areas clear of clutter to avoid extra time that could incur an additional cost. If your home requires extra time to be cleaned, we will contact you as soon as the Stylist arrives. Our hourly rate is $49.99 for every extra hour.

You can add as many hours as you want, and the Stylist will focus the entire time on what you would like cleaned. For example, if you had a big party and the kitchen and living room need all the attention, the Stylist would focus the entire time in those areas to make sure it is perfectly spotless (Please select your cleaning as STYLE HOUR (1 hour included), and in the "SPECIAL REQUESTS" box on our booking form describe which area (s) you would like cleaned. Please do not select this option if you would like the entire home to be cleaned.

Please let us know at the time of booking of any items in your home the Stylists should avoid and/or are in repair, e.g., a broken window or sliding door, loose knobs/handles, etc. However, in case the Stylists notice anything broken, they will let our office know right away. If for any reason the Stylists break or cause any damage to your home, they will let us know immediately and we will take care of the issue from the office. On the other hand, if you notice any damage and the Stylists have not immediately reported it to our office, you should contact us within 24 hours of your cleaning start time to file a claim.

You will receive an email with a link to submit your payment. We do require that payments are made in advanced at least 24 Hours prior to the scheduled time. We currently accept credit cards and debit cards. Unfortunately, we do not accept cash or checks. If you would like to tip the Stylist, it must be given directly to the Stylist in cash.

We do require a 24-hour cancellation/reschedule notice. If for any reason, you have to cancel or reschedule your cleaning appointment, please contact us immediately by calling us at (310) 746 3562. Any appointment cancelled/rescheduled within 24 hours prior to the scheduled time will be charged a cancellation fee of $35.00. In order to avoid a cancellation fee for a Monday appointment, cancellations must be received on Saturday no later than 5:00 PM. as we are closed on Sundays; also a $35.00 fee will be assessed in the event the cleaning Stylist arrives and is unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.

We only accept online bookings made 24 hours in advance. However, that does not necessarily mean that we don't have a Stylist available. Please contact us at (310) 746 3562 if you need to make an appointment with less than 24 hours in advance.

We are so happy to assist you and ready to work with you! You can contact us at anytime by filling out this form or by calling us at (310) 746 3562 Monday through Saturday from 9:00 AM to 5:00 PM PST.